To manage your account settings, log into your account on our website. Here, you can update personal details, manage your subscriptions, view your order history, and customize your preferences.

To modify your payment method, go to the 'Payment Methods' section in your account settings. Here you can add, remove, or update your payment options.

If you’ve forgotten your password, click the 'Forgot Password' link on the login page. Enter your email address, and we’ll send you instructions to reset your password.

To update your shipping address, navigate to the 'View Addresses' section in your account. Here, you can add, remove, or edit your shipping addresses.

Orders typically ship within a specified number of business days after being placed. You can find more detailed information on our shipping timelines in your order confirmation email.

To check the status of your order, log into your account and visit the Account Details and Order History' section. Here, you can view order details and track the shipping status. Additionally, a tracking link is usually provided via email once your order has shipped.

We are very sorry to hear that your order has not yet arrived. Once the order has been handed off to our shipping courier, we rely on them to deliver your package in a timely manner. This is certainly not typical!

If your order has still not arrived within the next 24-48 hours, please reach out to us so that we can further assist you in retrieving your order.

Shipping times vary based on the shipping method selected and your location. Estimated delivery times are provided at checkout and in your shipping confirmation email.

We strive to process orders quickly, but if you need to change or cancel your order, please contact our customer service team as soon as possible. We cannot guarantee changes or cancellations once an order is processed, but we will do our best to accommodate your request.

We accept returns within a specified period from the date of purchase. We also offer a 30 Days Risk-Free Guarantee. You risk nothing with our 30-day money-back guarantee.

If you still change your mind about our products. Simply return it within 30 days with the original packaging and contents, and we’ll refund your money -- no questions asked!

To initiate a return, please contact us via our website. You will need to provide your order number and follow the instructions to complete the return process. Depending on our policy, you may be responsible for return shipping costs.

If exchanges are offered, you can request an exchange for the same item in a different size or color, subject to availability.

Once we receive your returned item, it typically takes a certain number of business days to process. After processing, the refund will be issued to your original method of payment within a specific timeframe.

If you received a defective or incorrect item, please contact our customer service immediately with your order number and a description or photo of the issue. We will provide instructions for returning the item and information on receiving a replacement or refund.

Our products are designed to promote intimate wellness and personal care. They focus on balancing pH levels, enhancing skin health, and providing gentle, effective hygiene solutions.

Yes, our products are crafted with natural and gentle ingredients, making them suitable for sensitive skin. However, we always recommend doing a patch test first, especially if you have known allergies or sensitivities.

Absolutely! Our range is formulated with a variety of natural ingredients like avocado oil, almond oil, aloe vera, citrus extracts, and essential oils. We prioritize ingredients that are free from harsh chemicals.

Yes, most of our products are designed for daily use. Directions for each product can be found on the label, ensuring optimal results and safe usage.

While our products are natural, they do contain ingredients like almond oil. If you have a nut allergy or any other specific allergies, please review the ingredient list carefully and consult with a healthcare provider if necessary.

Many of our products, like the Renew Her Booty Oil / Yoni Oil, are versatile and can be used on the entire body. They are designed to be multi-functional, catering to various skin and personal care needs.

Our products, like the Refresh Yoni Gel and Boric Balance, are specifically formulated to maintain healthy pH levels, reduce irritation, and promote natural moisture, contributing to overall vaginal health and comfort.

For any customer support inquiries, please email us at herfantasybox@gmail.com. Our team is available to assist you from 9 AM to 5 PM EST, Monday through Friday.

If you need assistance outside of our regular support hours, you can still send an email to herfantasybox@gmail.com. We'll get back to you as soon as possible during the next business day.

For wholesale or PR inquiries, please reach out to us at support@herfantasybox.com. Our dedicated team will provide you with the necessary information and assistance.

Currently, we handle all inquiries and services online. For any correspondence, please use the email addresses provided.

While we primarily handle customer service inquiries through email, you can also reach out to us via our social media platforms. Our team will guide you to the appropriate channel for your specific needs.