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Help With My Order

When will my order ship?

ANSWER:

Orders typically ship within a specified number of business days after being placed. You can find more detailed information on our shipping timelines in your order confirmation email.

How can I check the status of my order?

ANSWER:

To check the status of your order, log into your account and visit the Account Details and Order History' section. Here, you can view order details and track the shipping status. Additionally, a tracking link is usually provided via email once your order has shipped.

What should I do if tracking shows my order as delivered but it's not here?

ANSWER:

We are very sorry to hear that your order has not yet arrived. Once the order has been handed off to our shipping courier, we rely on them to deliver your package in a timely manner. This is certainly not typical!

If your order has still not arrived within the next 24-48 hours, please reach out to us so that we can further assist you in retrieving your order.

How long does shipping take?

ANSWER:

Shipping times vary based on the shipping method selected and your location. Estimated delivery times are provided at checkout and in your shipping confirmation email.

Can I change or cancel my order after it's been placed?

ANSWER:

We strive to process orders quickly, but if you need to change or cancel your order, please contact our customer service team as soon as possible. We cannot guarantee changes or cancellations once an order is processed, but we will do our best to accommodate your request.

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